We package our parcels very carefully and we hope you receive items in good condition. However, if you find that your item is broken or damaged upon arrival, please send photographs of the packaging and of the condition of the piece by email: forever.home.studios@gmail.com
Let us know if you would like either a full refund or a new item sent to you.
PLEASE DO NOT SEND ITEMS BACK TO US THROUGH THE POST UNLESS REQUESTED.
We hope you will be fully satisfied with the item you have ordered and the courier service you receive.
The courier service we use is myHermes. We find they represent the best value in terms of safe delivery of our goods and no parcels disappearing in the postal system, as they are all tracked. If you supply your email address upon ordering, we can send you a tracking number so you can track your parcel.
We aim to deliver to you within 8 working days but your item will usually arrive sooner.
Any problem please do not hesitate to contact us preferably email (or by post) Our details are on the contacts page of this website.
Under EU law, online customers are to be granted the right unconditional revocation during a term of 14 days after the receipt of goods. Customers have the right to return the goods during the 'cooling off period' of 14 days. See our terms and conditions for details.
